If I could give them no Stars I would! I went out there to look at a van I found online. I take it for a test drive, afterwards I pop the hood and look it over and find there is a rag for a radiator cap... I asked them about it and they insisted it was robbed and the thief must have left the rag there. I don't know if they were trying to hide it leak in the radiator, heater coil, water pump, or maybe even blown head gaskets but it was clear they did not want the engine to pressure up...
Went here to pick up a vehicle that I purchased online from them. A 2001 suburban, and it was exactly as pictured and better. By the way I drove there from Louisiana. But while I was there I browsed the lot, in which Mr. Scott was very patient with us. Out of curiosity I ask how much would they trade my vehicle I drove there for. I was amazed. Long story short, we drove back with two quality vehicles. Paperwork was fast and they all where friendly there. Alot of veteran staff there and yes they are in the business to make money like anyone but they made me feel happy about giving it to them. Highly recommended.
I have had such a good experience with this dealership, I have purchased 2 vehicles from them!! They always have a great selection for every price range, and they treat me like a queen every time I come in! Love them and will continue to give them my business when I need a new vehicle
They were Awesome! I would recommend family and friends and others to big 12 auto !!!
The sales person was less then helpful. He seemed to think he knew what I needed more then myself. Not all women are helpless little creatures who need a man to tell them what is best for them! When my husband met with the sales person the very true to form used car salesmen made a comment more inappropriate then his sexist remarks to myself. My husband is not able to work and has not been able to work in over 5 years for reasons that are of no concern to the salesmen. When my husband said he no longer works in the industry he once did after the salesman asked him about his occupation I told the man it was bc he is sick. The salesman said " you don't look very sick to me". Put aside the absolute lack of respect and add in the lack of help by not offering for us to test drive the vehicle we were looking at, which by the way had cord showing through the very little tread that was left, nor did he offer for us to look at any other vehicle. Also, we offered a trade that could be very desirable for some but not all. He all but refused to give us a trade in value. He didn't even bother to ask if we purchased a vehicle if we would be financing. Which by the way we would be paying cash. I plan on contacting a person who may care more then the arrogant man who was suppose to help us. If they are sincere in an apology I will take this down.
Big 12 Auto Sales is a US Car Dealer based in Broken Arrow, Oklahoma. Big 12 Auto Sales is located at 321 E Kenosha St, Broken Arrow, OK 74012, USA.
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