This place used to be good...Used to be! Ever since the new owners took over, this place has gone way downhill in terms of service and quality. I've had a monthly membership at this place for years, and there's been issues with carrying over all the memberships under the previous owner. Hours have also changed without much warning. I'll will most likely be finding another automatic carwash to become a monthly member.
Always a great car wash. Had an issue today and went back later and they made it right by re-doing it. Great service!!!
FYI!! New management is horrible! I have been a customer of Hanks since it first opened many years ago. Yesterday while going though I noticed the tires really scraping but didn't think much about it. Once I got back to the house I noticed a piece had broke of the rim. Went back to let the new management know and was pretty much called a liar. Let them know I wasn't asking them to pay (as my rims are under warranty and can be replaced at no expense to me). Felt they needed to be aware that damage had occurred while going through and that they need to make adjustments or take measures to insure it doesn't happen again. The General Manager kept walking away from me telling me that it did not happen there that no way it happened there. Very rude man. I see now why the prices have gone up and all the old employees have left.
I have never been to a business here in BA where they're so rude and disrespectful to a paying customer. So to everyone that continues to do business there I would advise to do so with caution and inspect your vehicle prior as they do not.
From this point on Legends will get my business and I will try and take all my family and friends with me. Hopefully they will fail at their new endeavor. We don't need that kind of business here in BA.
They are open on Sundays, but only for the car wash. Good car wash and vacuum, nothing else worth your money here, I've gotten the detail and it was done poorly and took 3 hours
I wouldn't even give them a one star but since I have to...... my children and I went in about a month ago and one of the brushes sounded weird when it hit my car and my oldest said mom I don't think it's supposed to sound like that and I said no it sure isn't... as the brush got to the drivers side door the brush pushed my driver side mirror in and it has never done that and I have been going to this car was since it opened when I was done I pulled out and looked and there is a small dent and you can see where it scratched the side of my car around the front fender and it lightly got my back finder also I went in and talked to the lady and she told me she would call me back she called the next day to get the info of my car and told me she wrote up a report to send to the "big" guys and that I would here back after they looked at the cameras. Never got a call back so I called her and she told me she lost all my information and I will have to come talk to the manager
Hanks Express Car Wash is a US Car Wash based in Broken Arrow, Oklahoma. Hanks Express Car Wash is located at 1325 E Kenosha St, Broken Arrow, OK 74012, USA.
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