I had a terrible experience here. I purchased an Ashley Couch/Loveseat (used) that was out on their parking lot sale. I didn't notice at the time but the entire bottom (the cloth part) was ripped and torn. My mistake for not looking it over. I only noticed this when it was delivered and once in the home it had a dog/cat smell to it then I started noticing baby spiders on it here and there. Flipped it over and where that material was ripped there were brown recluse spiders in there. At that point I ended up calling the BBB because all used furniture sold there is a law that it is to be cleaned before selling. Come to find out they are not even a member of the BBB - big red flag!!!! I still had not paid for all of this furniture yet but just sucked it up as a loss UNTIL they started calling me at my job asking for payments one week prior to when my actual payment date was. Not just one person was calling me in a day's time but more than one so apparently they don't even talk to one another. They have a certain system they use for their payments where you can't just say I want to pay $100 - they say you need to pay $85 or $107.00? At this point I chose to call the "new" Manager Joey and let him know about the nasty couch filled with brown recluse spiders - never once did he offer to send someone out to "clean" the couch properly for me, he never tried to make it right knowing my disgust with the furniture having a pet odor nor the spider problem. I was just shocked. As a Manager, you need to step up to the plate and make the customer happy. So upon paying this item off and still battling with brown recluse spiders in my home, I wanted my receipts of proof of purchase since I had filed a claim with the BBB. To this date I have called and spoke to Tara, Josh (who was very unprofessional) and now their "new" Manager Joey and all three promised receipts in the mail of proof of purchase. I still have no receipts from them and I started asking on May 8th, this has gone on for 2 months trying to get my receipts and being promised by all three people. I feel this was worth every bit of my time giving this honest review. I would hate to see another person purchase from them and the outcome be what mine has been.
Excellent customer service :-)
I absolutely love the guys , Chris Seth Josh Rocky, Al, Eduardo, My Experience With This Rent a Center, Has Been Wonderful. I'm So Glad I To Have Gotten My Furnishings From This Rent a Center.
Terrible place. They are not what they say they are. Worry free they advise. I wouldn’t send my worse enemy to them!!
Rent A Center is a US Electronics Store based in Broken Arrow, Oklahoma. Rent A Center is located at 732 W New Orleans St Ste 102, Broken Arrow, OK 74011, USA.
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